Στο είπα... περίμενε.
Dear Customer,
Firstly we would like to thank you for your order of the Genesis Pro.
When we went live, we were pleasantly surprised by the amount of traffic we were getting, but just after 7 minutes
we realized we were going to have a lot of problems. Despite all of our efforts and preparations we were still
overwhelmed by the amount of attention the Genesis Pro received.
The crash after 7 minutes and the continuous traffic triggered a lot of unexpected problems. Naturally this led to a
huge wave of emails. We tried and keep trying to help everyone but with our small team we can only do so much.
If you haven’t received a reply to your problems, please bear with us as we will solve
most of the issues in the upcoming weeks.
We would like to inform you on how we will move forward from this point on.
Firstly here is a list of the problems that we are facing at the moment:
Serial key / Download / Website:
Order is paid, but no serial key is given
Serial key is invalid during install or gives runtime error
Serial key is valid and it installs properly, but gives error in DAW
Purchase of 2+ orders but only receiving 1 key
Cannot download and/or it gives errors during (stops randomly)
The download speeds are very low
Postal code / country issues when registering and placing an order
Password reset issues
The amount of Genesis Pro products that can be purchased is limited to 1.
Installation:
Installation/Setup file is corrupt
Installer does not properly install all the necessary components
Forced to install .dll in Program Files directory
Digital certificate issues (windows warning about the installation being dangerous)
Genesis Pro:
When a project is saved and loaded, it does not load the set values properly
Picasso mode bugs (not saving skins / affecting knob positions when used)
Minor audio and GUI bugs
Forced to run as administrator
XP is not visible
64-bit pre-wrapped Jbridge version:
Unstable, audio issues
White / Black screen GUI (incomplete loading)
Forced to run as administrator
DAW cannot find the .dll
Payment methods:
“No payment method available” bug
No alternative for regions where paypal is blocked or doesn’t work correctly (ie. Turkey, India)
No alternative for Chinese customers
We will solve all these issues within 4 weeks time. We listed the changes downbelow:
Hotfix (Top priority, will be rolled out asap)
Serial key and any related problems wil be fixed.
A new installer will be available
Fix for being forced to run your DAW as administrator
Genesis Pro bug fixes
Website fixes (password recovery, postal code, no limit on amount of orders)
Download fixes
Other changes
Jbridge:
Pre-wrapped Jbridge version is removed and there will no new pre-wrapped version. We advise those to use
Jbridge v1.75 from the official Jbridge website as that version is more stable and offers more settings to try.
We will help you find the correct settings for your DAW
Website:
Forum will be added
Manual will be added (will be available within 7 days)
Payment methods
Mastercard / Visa will be added
Alipay will be added
Apple pay will be added
We had a tough launch, but releasing software is never easy. We learned from our experience,
we promise to make it up to you and we will provide the service you deserve.
Kind Regards,
Ummet Ozcan / Oz Soft
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