MUSIC STORE - 30 DAYS MONEY BACK GUARANTEE
For all products purchased from Music Store by mailorder we grant a 30-days-money-back guarantee according to §312b German Civil Code - Fernabsatzgesetz -, which means that the product can be returned for refund without indicating a reason. This applies to private endusers according to §13 BGB.
After the purchaser requested a Freeway ticket, Music Store will organize a pick up of the merchandise (within Germany only).
For returning the parcel please send it in mint condition only in the original box wrapped in cardboard or paper with a small letter with the information, who, what, why and how for us to proceed. Very important is to give us your customer and phone number.
We will give you the credit note in the same way you paid us, so if you paid us with Credit Card we will cancel this transaction and you get the balance to your credit card account.
Exceptions to the "30 day money back guarantee" are wear items like pick-ups, illuminants, drum heads, sticks, cymbals, strings, unsealed or non-original wrapped software, already installed computers, custom made products and all products that cannot be resold due to hygienic reasons like in-ear systems, ear plugs, headphones, etc.
Unfortunately we don‘t get the shipping costs back, so we can‘t credit them to you.